- Fill out the Initial Request Form and schedule a call to go over your request.
2. After we go over your request with you, we will send you a quote.
3. After you tell us the quote is correct and you would like to proceed, we will email you a Reservation Agreement via DocuSign and an Initial Deposit (25%) via QuickBooks.
4. Once you sign the Reservation Agreement and pay the Initial Deposit, your reservation will be complete.
5. Approximately two weeks prior to your scheduled delivery date, we will contact you and confirm the reservation and that all the information in the Reservation Agreement is still correct.
6. After you confirm the reservation, we will schedule the delivery/pickup time range, if it was not previously agreed on, and we will send you the Second Deposit (25% of the amount in the Rental Agreement regardless of changes).
7. The invoice for the remaining balance will be sent out within a day of when you are scheduled to receive your equipment and is due once you receive it. The exception is if we are breaking down / setting up; we will send the final invoice once we know the total hours after breaking down.
Changes To Your Order
We understand plans change even up until the last couple days before your event. We strive to be flexible to help you with those changes.
After the Reservation is complete, you may usually still change the amount and type of equipment until the day prior to delivery, as long as it is still available. You may change the times and dates as long as we are still available to do so.
There are no fees just for changing your order, however the delivery fee may change depending on the type and amount of equipment that changed, distance to a different location, needing a different day or time, etc.
Any changes resulting in a price increase of under $2000 may be made by any written communication, including text, email, or any messaging platform. They must show the Renter and Owner are in agreeance to the change. They do not require an additional contract.
Please make changes using the Change Order Form:
Deposit and Payment
We require two deposits of 25% each and then the final payment of the remaining balance. If the reservation is made within two weeks of the delivery date, then there will be one initial deposit of 50%.
